1. How can I book a room?
2. What if I need to cancel my booking?
We understand that life sometimes gets in the way of having fun! As long as you call to notify us 1 day before your scheduled start time, you will be able to get a full refund or reschedule your adventure for another day. In the event of a same day cancellation, any pre-paid bookings will not be refunded.
3. When should we arrive?
You should arrive at least 5 minutes prior to the start of your escape. If you are more than 10 minutes late, we may need to reschedule your experience for another day.
4. What can we bring into the rooms?
5. How many people can participate?
6. How hard are the rooms?
We have three levels of rooms:
If you hit a difficult spot in an escape adventure, you can ask our staff for a hint! You can ask for 3 hints and still get on the Wall of Fame if you escape in the top ten fastest times.
8. What ages are the adventures for?
All the escapes are family-friendly and are suitable for all ages! There are no jump-scares or horror elements in any of our rooms. However, our rooms are designed for adults, and can often be challenging for young children.
Children younger than 13 are welcome to participate, but are required to have an adult with them. Children under 7 also get to play for free! We love it when families come in together.
9. Do you allow walk-ins?
We accommodate walk-ins where possible, but we cannot guarantee that a time slot will be available. We suggest you book at least 1 day in advance.
10. Do we need to bring our confirmation email?
No, you do not need to bring along the confirmation email.
11. How long do the escapes take?
You have between 45-50 minutes to complete each escape adventure. The entire experience last about one hour.
12. How often are the rooms changed?
We aim to change our rooms once a year, so a new adventure is always just around the corner!
13. Are there any physical requirements to participate?
All the rooms are handicap accessible and do not require special strength or fitness... only ingenuity! There may be some challenges that others in the group will need to perform... that's why you are a team! :)
We have signs available to use for a group picture after your escape is over! We are happy to be your personal photographers (and make sure that we get everyone's good side). You can share these pictures however you'd like! However, we ask that you do not reveal the secrets and solutions of the rooms to others. If you enjoyed the experience, please allow others to do the same!
15. What are the rules of the rooms?
- The best way to book a room is by booking online to see available rooms and times. Click here to book now!
- If you would prefer to book over the phone, please call us at (403) 942-7555 to reserve a time.
- Click here for group rates on bookings of 12 or more people.
- Please note that bookings must be made at least 2 hours in advance. Walk-ins may be accepted depending on availability.
2. What if I need to cancel my booking?
We understand that life sometimes gets in the way of having fun! As long as you call to notify us 1 day before your scheduled start time, you will be able to get a full refund or reschedule your adventure for another day. In the event of a same day cancellation, any pre-paid bookings will not be refunded.
3. When should we arrive?
You should arrive at least 5 minutes prior to the start of your escape. If you are more than 10 minutes late, we may need to reschedule your experience for another day.
4. What can we bring into the rooms?
- You do not need to bring anything with you to your escape adventure - we will provide you with everything that you will need!
- We do not allow pictures or videos of the rooms to be taken. We ask that you leave your cell phones in lockers in the main lobby so you can fully enjoy the experience without the distraction of the real world!
- Some of our rooms have magnets that could damage electronic equipment. All cellphones, wireless headphones/earbuds, and key fobs should be kept outside for safekeeping. Please let us know upon your arrival if you have any concerns regarding battery-operated equipment!
5. How many people can participate?
- Octopus Games: 2-6 people
- The Lone Bomber: 2-8 people
- Jurassic Escape: 2-8 people
6. How hard are the rooms?
We have three levels of rooms:
- Novice Rooms have linear story lines, fewer puzzles and have a 35% escape rate.
- Intermediate Rooms do not follow a linear story line and the clues are harder to piece together. However, they often have extra hints & clues in them to help steer you on the right track. These rooms have a 30% escape rate.
- Expert Rooms are filled with puzzles and ciphers of varying degrees of difficulty. These rooms have a 25% success rate.
If you hit a difficult spot in an escape adventure, you can ask our staff for a hint! You can ask for 3 hints and still get on the Wall of Fame if you escape in the top ten fastest times.
8. What ages are the adventures for?
All the escapes are family-friendly and are suitable for all ages! There are no jump-scares or horror elements in any of our rooms. However, our rooms are designed for adults, and can often be challenging for young children.
Children younger than 13 are welcome to participate, but are required to have an adult with them. Children under 7 also get to play for free! We love it when families come in together.
9. Do you allow walk-ins?
We accommodate walk-ins where possible, but we cannot guarantee that a time slot will be available. We suggest you book at least 1 day in advance.
10. Do we need to bring our confirmation email?
No, you do not need to bring along the confirmation email.
11. How long do the escapes take?
You have between 45-50 minutes to complete each escape adventure. The entire experience last about one hour.
12. How often are the rooms changed?
We aim to change our rooms once a year, so a new adventure is always just around the corner!
13. Are there any physical requirements to participate?
All the rooms are handicap accessible and do not require special strength or fitness... only ingenuity! There may be some challenges that others in the group will need to perform... that's why you are a team! :)
- If anyone has a medical condition that would limit them from participating in an interactive escape adventure, they should seek advice from their doctor.
- If you have a unique condition, please do not hesitate to give us a call! We will help select the best room for you. We want everyone to enjoy The Great Escape Lethbridge!
- If you have any other concerns, please let us know! We are happy to provide accommodations in the rooms, as well.
We have signs available to use for a group picture after your escape is over! We are happy to be your personal photographers (and make sure that we get everyone's good side). You can share these pictures however you'd like! However, we ask that you do not reveal the secrets and solutions of the rooms to others. If you enjoyed the experience, please allow others to do the same!
15. What are the rules of the rooms?
- Please do not use force that damages anything in the rooms. There is no need to remove carpet, baseboard, wallpaper or ceiling tiles for any reason during the escape. Please be gentle with the props and do not write on books, walls or furniture.
- All personal items (such as cellphones, wallets and purses) must be turned off and placed in the lockers provided.
- Taking photos, videos, or recordings of any kind during your escape is strictly prohibited. There will be an opportunity for a group photo and debrief after the game is over.
- If any player(s) refuse to abide by the rules, the operators of The Great Escape reserve the right to terminate the game session.
- Please do not spoil the experience for others by disclosing clues, solutions and hints after your escape has finished. Remember that other groups waiting in the lobby have not escaped yet! Feel free to share how much fun you had, but we kindly ask that you help keep all our our secrets safe.
- Have fun! :)
